Return & Refund Policy
At MM & Co. Decor, each order is prepared with care to help make your event beautiful, stress-free, and special. Please review our return and refund policy before placing an order.
All Sales and Rentals Are Final
Due to the nature of event décor, custom styling, and date-specific rentals, all sales and rental payments are final unless otherwise stated in writing.
Once an order is placed, items are reserved, prepared, packaged, or created specifically for your event date.
Rental Orders
Rental payments are non-refundable once your event date has been reserved and items have been set aside for your order.
Rental items must be returned by the agreed return date and in the same condition they were received, excluding normal wear and tear.
Clients are responsible for return shipping costs unless otherwise stated in writing. All rental returns must include tracking information.
Purchased Items
Purchased décor items are final sale and are not eligible for return or refund unless the item arrives damaged or incorrect.
Because many pieces are handmade, styled, customized, or event-specific, slight variations in color, flower placement, texture, size, or design may occur and are not considered defects.
Custom Orders
All custom orders are final sale and non-refundable once work has begun.
Custom orders include, but are not limited to, personalized floral arrangements, custom color palettes, specialty décor pieces, made-to-order designs, and items created specifically for your event or theme.
Cancellations
If you need to cancel your order, please contact us as soon as possible.
Cancellations may be reviewed on a case-by-case basis. However, deposits, custom order payments, rental reservation fees, and payments for items already purchased, prepared, packaged, or shipped are non-refundable.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If an item arrives damaged or incorrect, you must contact us within 24–48 hours of delivery with:
We will review the issue and determine whether a replacement, repair, partial credit, or other resolution is appropriate.
Damage reported after the 24–48 hour window may not be eligible for a refund, replacement, or credit.
Rental Damage
For rental items, any damage not reported within 24–48 hours of delivery may be considered damage that occurred during the client’s rental period.
Items that are returned damaged beyond normal wear and tear, missing pieces, heavily stained, broken, altered, or not returned at all may result in additional charges up to the full replacement value of the item.
Late Rental Returns
Rental items must be shipped back by the agreed return date.
Late returns may be subject to additional fees. If items are not returned or are returned too late to be used for another scheduled event, the client may be responsible for additional rental fees or full replacement costs.
Lost or Missing Returns
Clients are responsible for properly packaging rental items and providing tracking for return shipments.
MM & Co. Decor is not responsible for rental returns that are lost due to missing tracking, incorrect return addresses, or failure to ship items back properly. If a rental return is lost in transit, the client may be responsible for filing a claim with the shipping carrier and may still be responsible for replacement costs.
Refund Processing
If a refund, partial refund, or credit is approved, it will be processed back to the original payment method when possible. Processing times may vary depending on the payment provider or bank.
No Refunds for Event Changes
MM & Co. Decor is not responsible for changes related to venue, weather, guest count, event cancellation, event postponement, or personal circumstances after an order has been placed.
We recommend placing orders only once your event details are confirmed.
Contact Us
For questions about returns, refunds, rental returns, or damaged items, please contact MM & Co. Decor as soon as possible so we can review your order and assist you.
